Terms and conditions

Your access to and use of the Karisa Training is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all customers, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then please advise us in writing at enquiries@karisatraining.co.uk

**Intellectual Property **

The Service and its original content, features and functionality are and will remain the exclusive property of Karisa Training and its licensors.

**Termination **

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

**Disclaimer **

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.

**Governing Law **

These Terms shall be governed and construed in accordance with the laws of the United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

**Changes **

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is a material we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

**Contact Us **

If you have any questions about these Terms, please contact us. enquiries@karisatraining.co.uk and Training Terms in subject heading.

This Training Service Agreement is here to set out the terms around the service that we (‘Karisa Training Limtied) will supply you (‘The Client’). This agreement must be completed before the commencement of Services. Once agreed, you are bound by the terms of this agreement. Failure to sign this document and allow us to carry out our services; means that you will have accepted and be bound by the terms set out in this agreement. We have the right to review and revise this document when necessary. When we update our Terms of Service, we shall send a new copy to you in good time.

**Our Fees **

Karisa Training will quote a fee for the provision of our training service. We shall always place a quote in writing. Should you accept our quote, you will be bound to the agreement for the services, to also include cancellation rights and agreements. We review our fees to help keep us competitive and prices may increase to cover our costs in alignment with inflation. Karisa Training will always make a customer aware of a price increase; we shall do this verbally or/ and in writing. We will review our pricing structure on a 6-monthly basis.

Bank Holidays or Weekends will incur an extra 50% Charge.

**Booking of Our Services **

Karisa Training works on a Outlook-based diary system to make sure we meet the needs of all clients who require our services. Although we may be able fit in a request by a client at short notice. To make sure you get the services you require, we recommend early booking to avoid disappointment.

We would always suggest that you check the course outline against your requirements before confirming your booking. We will not be held liable for any course that may have been booked or delivered, that does not meet your needs and requirements for your service if you have not specified your person-centred requirements.

Although we will always attempt to give the most accurate and up-to-date advice, the duty to check the course is right for your company is down to the person booking the services with us. Should we ask you for your ‘materials’ to embed into the training, to person-centre the course to your needs, and these are not supplied, then we may not be able to deliver the training as effectively. We cannot be held liable for any client not producing materials or templates that they have been asked for to embed into the training.

We require payment upon booking for all invoices within 7 days of the invoice date unless otherwise agreed prior; please be aware that we do not accept cheques for payment. This will secure confirmation of a booking and make sure your services are delivered at the agreed date and time.

Karisa Training will not release any course materials or certificates until the balance for our services has been paid in full. This may also include payment of interest or late payment charges if the same has been applied.

We shall not release Train Certificates / Course Materials until the balance has been paid in full. We will usually send this by digital transfer to the person responsible for the booking. We do not send these individually to learners. We will only send these files once. There will be a fee of £50.00 + VAT to duplicate and resend any training materials that are requested by a customer after the first issue.

Although we will always give advice to learners, we have deemed them competent at the time of passing the Training. We cannot be held liable for any actions, harm caused or intent outside of this, unless this was due to an ‘Error in Training’ which we will do our utmost to rectify. Clients should continually monitor their learners for any gaps in learning that may become apparent after the training or services have been delivered.

**Cancellation of a Booking **

Prior notice must be given to cancel our services. We require, in writing, either by email or postal services a tracked request for cancellation no later than 14 Days before the commencement date of our services. Failure to do so will result in a charge of the total balance of the invoice being billed at our discretion. If we arrive at a venue and training is cancelled, the full balance will remain payable. Please see the scale below.

In the unlikely event that we must cancel a booking, we will offer a credit note or reschedule another day with the client where reasonably practicable. Any rebooking must be within 2 calendar months or the date will be considered void and the balance would be due. We cannot be held liable for any cancellations which are outside of our control for any reason.

**Cancellation Period **

Within 14 days of commencement - Full Balance Due

Within 21 days of commencement - 50% Balance Due

Within 28 days of commencement - Admin fee £50

Within 28 days of commencement - No Charges applied

**Certification **

All courses undertaken with Karisa Training Services are valid for 1 year (365 Days from issue); unless otherwise stated. Upon successful completion of training, providing the balance has been paid. We will issue a digital certificate free of charge. We shall only issue certificates to the client and the main point of contact for the client. We are able to produce paper-based certificates at a cost of £5.00 + VAT per delegate, per certificate.

**Force Majeure **

No Party to the Agreement shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause that is beyond the reasonable control of that Party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event that is beyond the control of the Party in question.

In the event that a Party to the Agreement cannot perform their obligations hereunder as a result of force majeure for a continuous period to be defined in the Agreement, the other Party may at its discretion terminate the Agreement by written notice at the end of that period. In the event of such termination, the Parties shall agree upon a fair and reasonable payment for all Services provided up to the date of termination. Such payment shall take into account any prior contractual commitments entered into in reliance on the performance of the Agreement